Refund policy

Physical merchandise refunds

These terms apply to physical Portage merchandise. Refunds for Portage’s digital tools and services remain covered by their separate policy.

Each piece is printed after it is ordered. Please compare the product’s measurements with a garment you own before choosing your size. We do not offer voluntary returns or exchanges solely for a change of mind or an incorrectly selected size or colour once an order has entered production. This does not affect your legal rights.

If your order arrives damaged, has a print or manufacturing fault, or contains the wrong item, contact us at hello@cadenic.studio with your order number and a clear photo as soon as possible, ideally within 30 calendar days of delivery. We will arrange an appropriate replacement or refund without charging you to correct our mistake. That reporting window does not remove any rights you have under applicable law. Please contact us before sending anything back.

For missing parcels or delivery problems, contact us with your order number and we will investigate. If you need to cancel or correct an address, contact us immediately. We will try to help before production begins, but a change cannot be guaranteed once production or shipment has started. Any legally required cancellation or refund rights continue to apply.

Approved customer refunds are issued through the original checkout payment method. Your payment provider controls how long they take to appear. Contact Portage for support; you do not need a Printify account.

Handle printing

Some of Portage’s own hoodies, crewnecks and tees can have the plain portage.camp line under the chest emblem printed as the address of a Portage page instead: portage.camp/@ and the page’s handle, or, if you choose, the handle first, as yourhandle.portage.camp, for a handle that can come before .portage.camp (one with an underscore can’t). The piece’s own page says when it can. It’s for your own page, or as a gift for a friend’s, and any page that’s published, public and in good standing can be printed.

The printing is charged on top of the piece, at the price the shop shows beside it. It’s included at no charge for your own page’s handle if your page holds an identity or business check when you place the order. If you’ve paid for a check that hasn’t been done yet, the printing is included on orders you place once it passes.

A person checks every chest line before it’s printed. We print the handle exactly as you approved it, and if we print it wrong, we remake the piece at our cost. A spelling you approved that turns out to be wrong isn’t refunded or remade for free, but write to hello@cadenic.studio before the piece is made and we’ll change it. Every order waits for a person to check it, usually within a business day, before it goes to print.

If we can’t print a handle, for example because its page has come down before the piece is made, we tell you, and either print the plain portage.camp line and refund the printing, or cancel the piece and refund it in full if you’d rather.

Otherwise a printed piece follows the merchandise refund rules above like any other: it isn’t returned for a change of mind once it’s in production, and damage, a fault or a wrong item is put right. When a printed piece is refunded, its printing is refunded with it. A piece whose printing came with your page’s check is the exception: its printing, and the check with it, stay paid unless you ask for them back.

A check and a printed piece together

Where the shop offers it, you can have one of Portage’s own hoodies, crewnecks or tees printed with your own page’s handle, and a year of your page’s identity check comes with the printing at no extra charge, in one Shopify checkout. For now that’s in Canada, in Canadian dollars. You pay the piece and the printing at their usual prices, and nothing for the check. A business check isn’t included this way and keeps its own price.

Paying doesn’t mark your page checked. You do the check on /verify after you pay, like anyone who buys one, and it can fail. A person checks the print before the piece is made.

If you ask for money back: the check came with the printing, so if it doesn’t pass there’s nothing to refund for it, and the piece and its printing are still yours. If the printing is refunded, or the order is cancelled, the year of the check that came with it ends too. A refund of the piece alone, when the printing stays paid, keeps the check. The piece and its printing otherwise follow the merchandise and handle printing rules above.

Merchandise contact

Business mailing address: Cadenic Studios, Wyatt McPherson, 4810 50th Ave, Suite #469, Leduc, AB T9E 6X9, Canada.

For merchandise questions, email hello@cadenic.studio. Please write to us before you send anything back, and only send a return to this address if we’ve asked you to.

Digital extras and support gifts

Refunds for identity and business checks, Unmarked, your own domain, the Agency plan and gifts to support Portage are set out at portage.camp/refunds. A check that doesn’t pass is refunded in full whenever that happens, every digital extra can be refunded in full within 30 days of paying for it, and a gift given by mistake comes back in full within 30 days.

Portage gift cards

Where the shop offers one, a Portage gift card is sold by Cadenic Studios through Shopify checkout. It pays at Portage’s own Shopify checkout for anything in the Portage shop and for the page extras sold there. It can’t pay for something you pay by Interac e-Transfer or bank transfer, for a monthly gift, or for another gift card.

It never expires and has no fees. Whatever isn’t spent stays on it for next time.

A gift card nobody has spent from can be refunded in full within 30 days of buying it, to the card it was paid with. If a card is lost, write to hello@cadenic.studio with the order number and we’ll send its code again.

To reach us, email hello@cadenic.studio or write to Cadenic Studios, Wyatt McPherson, 4810 50th Ave, Suite #469, Leduc, AB T9E 6X9, Canada. We answer in writing, usually within two working days.

The merchandise rules apply only to physical merchandise orders placed after this policy is published. They do not reduce any refund promise or other rights attached to an earlier purchase. Digital-extra refund rights, including those for historical Polar and Stripe purchases, remain unchanged.