Shipping policy

Portage merchandise is made to order and offered to customers in Canada and the United States. Available delivery options and shipping charges are shown at checkout before payment. If checkout does not offer delivery to your address, contact hello@cadenic.studio before ordering.

We review paid orders each business day before submitting them for production. Most Printify orders ship within 2 to 7 business days after production submission. Stock shortages, seasonal demand and quality checks can take longer. Transit time is additional; delivery estimates are not guaranteed arrival dates.

Our hoodies and tees use different print providers and may arrive in separate packages, with separate tracking. We share tracking when it becomes available. Please check your address carefully and contact us promptly if you need a correction. Changes cannot be guaranteed after production or shipment begins.

Orders may cross an international border. Canadian deliveries may be subject to import taxes, duties or carrier clearance charges that are not included in the product or shipping price unless checkout explicitly says they are collected. These charges are set by the authorities or carrier. Contact us before ordering if you need help understanding delivery to your address.

If your parcel is late, lost, damaged or contains the wrong item, contact hello@cadenic.studio with your order number. We will investigate and arrange an appropriate resolution under our merchandise refund policy and applicable consumer law.